In just four amazing decades, Gold's Gym has become the largest co-ed gym chain in the world, boasting more than 600 facilities in 40 states and 30 countries. Gold's Gym has evolved from "The Mecca of Bodybuilding" to a full service health club for every group and fitness need. Now with more than 3 million members worldwide, Gold's Gym's unmatched expertise continues to change people's lives by providing the ultimate fitness experience.
Position Description:
• Audit gym executed customer agreement contracts based on monthly pricing, promotions and Gold’s Agreement Auditing Policy.
• Cooperatively interact with other auditors in collecting and analyzing information.
• Manage weekly and monthly Pull Files, distributing to gyms and corporate staff, communicating amount of sales decommissioned & clarifying needs as requested.
• Rectify pulled/incomplete previously audited membership sales with corrections sent from gym locations
• Coordinate the distribution of fitness consultant commission based on the quality and quantity of membership sales
• Report fitness consultant commission approval after processing commissions, formatting and submitting payroll files to manager.
• Respond to internal and external audit requests.
• Research assigned region’s compliance issues.
• Recommend policy and procedure changes to manager for implementation.
• Maintain status of agreement audits in progress.
• Perform other duties as directed by the Senior Customer Care Manager.
Qualifications:
• Minimum of one years of documented and relevant experience in a business related field.
• Must be detail oriented and capable of working off project deadlines.
• Excellent interpersonal, organizational and analytical abilities
• Strong written and oral communication skills including the ability to articulate problems/resolutions effectively with peers/supervisors.
• Basic computer knowledge with work-related experience of database queries and Microsoft products Word, Outlook and Excel. Previous experience with Excel pivot tables preferred, but not required.
• Ability to work cooperatively as well as independently in a team environment