All the primary duties within this document will be performed according to established policies, procedures and guidelines within the department and the Medical Center.
JOB SUMMARY:
**^^The Switchboard Operator reports to the Director of IS Operations and Client Services and is responsible for operating the Cape Fear Hospital or New Hanover Regional Medical Center's PBX switchboard consoles, overhead paging and mass paging systems. Connects all inbound telephone traffic to correct area or extensions. Responsible for facilitation and communication of critical emergency response teams and codes as required. Responsible for facilitating paging of physicians, various on call teams for various areas. Provide directory assistance services for staff, patients, families and physicians as requested. Facilitate and screen International call requests to prevent telephone fraud. Screen fraudulent long distance attempts to prevent excessive long distance expenses for the organization. Performs Information Desk duties as required.
PRIMARY JOB DUTIES:
1. Operates the Medical Center switchboard consoles, answering all calls promptly and forwarding calls to the proper extension or person. Performs overhead paging as required.
2. Responds promptly to all alarms and emergency situations to facilitate notification and communication associated with all codes and emergency situations. Also responsible for responding to alarm systems using proper procedure for each type of alarm or emergency situation.
3. Pages physicians, medical center and on call personnel as required or requested.
4. Coordinates repair of malfunctioning telephone equipment in patient rooms or staff areas with the Help Desk, telecommunications technician and/or appropriate vendor as necessary.
5. Provides patient telephone, room location and condition information when approved during the hours that the Information Desk or Auxiliary Desk is not staffed or as overflow relief.
6. Makes census reports for Volunteers' Auxiliary Desk staff and prints Religious Center report for clergy (Cape Fear only).
7. Must be familiar with and comply with all HIPAA, OSHA and JCAHO regulations as applicable to their area.
8. Makes patient condition sheets for Information Desk staff.
9. Monitors and operates main fax system. Distributes incoming faxes to appropriate mail slots. (Cape Fear only)
10. Monitors security cameras, reporting any suspicious activities to Special Police (Cape Fear only)
11. Activates and cancels telephone controlled restriction at prescribed times or as necessary (New Hanover Only).
12. Disperses keys for boardroom and education center (Cape Fear only).
13. Issues keys and gives directions to incoming medical students who are scheduled to occupy the staff quarters (New Hanover only).
14. Prepares and updates on call listings daily for residents, physicians, and other required medical center on call staff.
15. Maintains Emergency Recall Manual (Cape Fear only).
16. Responsible for sorting and distribution of all incoming/outgoing interdepartmental correspondence (Cape Fear only).
17. Screens requests for outside lines or dialing long distance to avoid fraudulent charges to the medical center.
18. Provide location of TDD devices for staff, patients and visitors when requested.
19. Demonstrates standards of performance (ownership, teamwork, communication, compassion) that support patient satisfaction and principles of service excellence.
20. Performs other duties as assigned.
ESSENTIAL JOB SPECIFICATIONS:
1. Education: High school diploma required.
2. Licensure/Certifications: Non Required
3. Experience: One year PBX switchboard experience. Experience in medical terminology and healthcare is preferred but not required.
please reply to job6702@gmail.com